At Kiara’s Leather, an unit of KY Services AB, Moms no: SE559153623901, we want you to be completely satisfied with your purchase. We understand that sometimes circumstances may change, and you may need to cancel your order or return an item. Please carefully review our Cancellation and Return Policy below:

1. Order Cancellation:

• If you wish to cancel your order, please contact us as soon as possible before it has been processed and shipped. You can reach out to our customer support team at support@kiarasleather.com.
• All Credit and Debit card transactions are debited at the point of purchase.
• We will do our best to accommodate your cancellation request. However, if your order has already been processed or shipped, we won’t be able to cancel it. In such cases, you can follow our Return Policy for eligible items.

2. Return Eligibility:

• We accept returns for most products within 30 days from the date of delivery.
• To be eligible for a return, the item must be in its original condition, unused, and with all original tags, labels, and packaging intact.
• Customized or personalized items are generally not eligible for returns unless there is a manufacturing defect or error on our part.

3. Return Process:

• If you wish to initiate a return, please contact our customer support team at support@kiarasleather.com. Provide your order details and the reason for the return.
• Our team will guide you through the return process, including providing you with the appropriate return shipping address.
• We recommend using a trackable shipping method for returns to ensure that the item reaches us safely.

4. Return Shipping Costs:

• For returns due to manufacturing defects or errors on our part, Kiara’s Leather will cover the return shipping costs.
• For other types of returns (e.g., size exchanges or change of mind), the customer is responsible for the return shipping costs.

5. Refund or Exchange:

• Once we receive and inspect the returned item, we will process your refund or exchange.
• According to complaints right of Sweden, Consumers have the right to complain within three years of the purchase. Contact the seller and describe what is wrong with the item or service as soon as possible after your purchase.
• Refunds will be issued to the original payment method within 3-5 business days after the return is processed. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
• If you choose an exchange, we will ship the replacement item once the return is processed.

6. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide pictures of the product and packaging.
• We will arrange for a replacement or offer a full refund, including any applicable return shipping costs in such cases.

7. Non-Returnable Items:

• The following items are generally not eligible for return unless there is a manufacturing defect or error on our part:
  • Customized or personalized items.
  • Items that have been used, worn, or altered.
  • Gift cards.

8. Delivery Charges:

• • All prices of the products mentioned are inclusive of delivery charges is Sweden.

Please note that this policy may be subject to change, and any updates will be communicated on our website or via email.

If you have any questions or need further assistance regarding our Cancellation and Return Policy, please don’t hesitate to contact our customer support team at support@kiarasleather.com. We are here to ensure your satisfaction and provide a seamless shopping experience at Kiara’s Leather.

Thank you for choosing Kiara’s Leather for your leather goods needs! Happy shopping!

PRIVACY POLICY

At Kiara’s Leather, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website and services. By using our website or providing your information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect:

• Personal Information: When you make a purchase, sign up for an account, or interact with our website, we may collect personal information, such as your name, email address, shipping address, and payment details.
• Cookies and Tracking Technologies: Like many websites, we use cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and understand how you use our website. These technologies may collect non-personal information such as your IP address, browser type, and device information.
• Usage Data: We may collect information about how you use our website, including the pages you visit, the time and date of your visit, the links you click, and other interactions with our content.

2. How We Use Your Information:

• To Process Your Orders: We use your personal information to process and fulfill your orders, arrange delivery, and provide customer support related to your purchase.
• Personalization: We may use your information to personalize your shopping experience, recommend products, and provide tailored content and promotions based on your interests.
• Communication: We may use your email address to send you order updates, promotional offers, newsletters, and important information about our products and services. You can opt-out of marketing communications at any time by following the unsubscribe instructions in the emails.
• Improve Our Website: We analyze usage data to improve our website, enhance user experience, and optimize the layout and content based on customer preferences.
• Legal Compliance: We may process your information to comply with legal obligations or respond to lawful requests from government authorities.

3. Data Sharing:

• We do not sell, trade, or rent your personal information to third parties for marketing purposes.
• We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, conducting marketing activities, or analyzing website performance. These third parties are obligated to protect your information and use it only for the purposes specified by Kiara’s Leather.
• We may disclose your information if required by law, to protect our rights or safety, or in connection with a corporate merger, acquisition, or sale of assets.

4. Data Security:

• Kiara’s Leather employs reasonable security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage can be guaranteed to be 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Choices and Rights:

• You have the right to access, update, correct, or delete your personal information in your account settings.
• You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails or by contacting us directly.
• You may disable cookies or adjust your browser settings to limit tracking technologies, although this may affect some functionalities of our website.

6. Children’s Privacy:

• Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to the Privacy Policy:

• We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any significant changes will be communicated through our website or via email.

8. Contact Us:

• If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at kiaraleatheronline23@gmail.com.

Thank you for trusting Kiara’s Leather with your personal information. We value your privacy and strive to maintain the highest standards of data protection.