FAQ
Orders:
1. How can I place an order on Kiara's Leather?
Placing an order on Kiara's Leather is simple and convenient. Follow these steps to place your order:
Step 1: Browse our website and find the product(s) you wish to purchase.
Step 2: Select the desired options (e.g., size, color) and click "Add to Cart."
Step 3: Review the items in your shopping cart. You can make changes to the quantity or remove items if needed.
Step 4: Proceed to checkout. Provide your shipping address, payment details, and any necessary information.
Step 5: Review your order summary to ensure everything is correct, then click "Place Order" to complete the purchase.
Step 6: Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase.
2. Can I make changes or cancel my order after it has been placed?
We understand that you may need to make changes or cancel your order under certain circumstances. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we may not be able to make changes or cancel it.
For order cancellations, it is essential to reach out to us immediately. If your order has already been shipped, you can follow our Return Policy for eligible items. Please refer to our Cancellation and Return Policy for more details.
3. How can I track my order?
After your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to become active in the carrier's system.
To track your order, click on the provided link or enter the tracking number on the carrier's website. This will give you real-time updates on the status and location of your package during transit. If you have any questions or concerns about your order's tracking, feel free to contact our customer support team, and we will be happy to assist you.
If you have any other questions or need further assistance regarding your order, shipping, or any other matter related to Kiara's Leather, don't hesitate to reach out to our customer support team at KIARASLEATHER.COM We are here to provide you with a smooth and enjoyable shopping experience.
Shipping & Returns:
1. What are the shipping options available for my order?
At Kiara's Leather, we offer various shipping options to cater to your needs. Our standard shipping typically takes 3-7 business days within the continental United States. For those who need their items more urgently, we provide expedited shipping with estimated delivery times of 1-3 business days within the continental United States. International shipping options are also available for customers outside the United States, and the delivery times may vary depending on the destination.
2. What if my package is lost or damaged during shipping?
While we take great care in packing and shipping our products, we understand that accidents may happen during transit. If your package is confirmed lost by the shipping carrier, we will investigate the matter and either issue a replacement or refund, based on the circumstances. In case you receive a damaged item, please take photos of the packaging and the product and contact us within 48 hours of delivery. We will work with the shipping carrier to initiate a claim and provide a suitable solution.
3. Can I change my shipping address after placing the order?
If you realize that you've made an error in your shipping address after placing the order, please contact us immediately. We will do our best to make the necessary changes before shipping. However, once the order has been processed and shipped, we may not be able to modify the shipping address. It is essential to provide accurate shipping information during checkout to avoid any delays or delivery issues.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can initiate a return within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and with all original tags, labels, and packaging intact. Customized or personalized items may not be eligible for return unless there is a manufacturing defect or error on our part. Please refer to our full Return Policy for more details on the return process and eligibility.
5. Do you offer free return shipping?
For returns due to manufacturing defects or errors on our part, Kiara's Leather will cover the return shipping costs. However, for other types of returns (e.g., size exchanges or change of mind), the customer is responsible for the return shipping costs. We recommend using a trackable shipping method for returns to ensure that the item reaches us safely.
Payment:
1. What payment methods does Kiara's Leather accept?
All Credit and Debit card transactions
are debited at the point of purchase.
2. Is it safe to enter my payment information on Kiara's Leather website?
Yes, it is safe to enter your payment information on Kiara's Leather website. We take the security of your personal and financial information seriously. Our website employs industry-standard encryption and secure socket layer (SSL) technology to protect your data during transmission.
Additionally, we do not store your credit card information on our servers. All payment transactions are processed through reputable payment gateways and processors that adhere to strict security standards.
You can shop with confidence knowing that your payment details are protected, and your privacy is our top priority.
3. Are there any additional fees or taxes added to my order?
The prices displayed on our website for the products are exclusive of any taxes or fees. However, depending on your location and the shipping destination, your order may be subject to applicable taxes, customs duties, or other import fees imposed by the destination country.
These additional charges, if any, are the responsibility of the customer and may be collected at the time of delivery by the shipping carrier or customs authorities.
To provide a seamless shopping experience, our website may display an estimated total, including taxes and shipping fees, during the checkout process. Please note that this is just an estimate and the final amount may vary based on the actual taxes and fees determined by the relevant authorities.
If you have any specific questions about taxes or fees related to your order, feel free to contact our customer support team, and we will be happy to assist you.
If you have any other payment-related questions or concerns, please do not hesitate to reach out to our customer support team at KIARASLEATHER.COM. We are here to ensure a smooth and secure payment process for your purchases at Kiara's Leather.