Thank you for shopping at Kiara’s Leather! We are committed to providing you with exceptional products and outstanding customer service. This Shipping Policy outlines the important information related to the shipment of your orders. Please read the following guidelines carefully:

1. Order Processing Time:

• Once your order is placed and payment is confirmed, our team will begin processing it within 1-2 business days (excluding weekends and holidays).
• Customized or personalized items may require additional processing time, and we will communicate this to you when placing your order.

2. Shipping Methods and Delivery Time:

• We offer various shipping methods based on your location and preferences.
• Standard Shipping: Estimated delivery time is 3-7 business days within the continental United States. International delivery times may vary depending on the destination.
• Expedited Shipping: For customers who need their items more urgently, we offer expedited shipping options with estimated delivery times of 1-3 business days within Sweden.
• Please note that delivery times may be subject to unforeseen delays such as natural disasters, weather conditions, customs clearance, or other logistical issues.

3. Shipping Rates:

• Shipping rates are calculated based on the weight, size, and destination of your order.
• We may offer free shipping promotions during certain periods or on specific products. Keep an eye out for such offers!

4. Order Tracking:

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
• Please allow up to 24 hours for the tracking information to become available in the carrier’s system.

5. International Shipping:

• Kiara’s Leather ships worldwide. However, please be aware that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.
• We recommend contacting your local customs office to understand the regulations and potential charges that may apply to your order.

6. Address Accuracy:

• It is essential to provide accurate shipping information during checkout. Kiara’s Leather is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
• If you realize that you’ve made an error in your shipping address after placing the order, please contact us immediately, and we will do our best to make the necessary changes before shipping.

7. Undeliverable Packages:

• In cases where a package is deemed undeliverable due to incorrect address, refusal, or failed delivery attempts, the customer will be responsible for any additional shipping costs incurred for reshipment.

8. Lost or Damaged Packages:

• While we take great care in packing and shipping our products, sometimes packages may get lost or damaged during transit.
• If you receive a damaged item, please take photos of the packaging and the product and contact us within 48 hours of delivery. We will work with the shipping carrier to initiate a claim and provide a suitable solution.
• If your package is confirmed lost by the shipping carrier, we will investigate the matter and either issue a replacement or refund, based on the circumstances.

If you have any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact our customer support team at support@kiarasleather.com We are here to assist you and ensure that your shopping experience at Kiara’s Leather is smooth and delightful.

Thank you for choosing Kiara’s Leather for your leather goods needs! Happy shopping!